Is it easy to process the registration to the event?
On line registration through our web site is a simple process of only 5 steps, before you receive final confirmation:
- Registration per category: You should be to carry out up to 6 person registration per category and at the same time (Attendant or Companion person).
- Registration Review: You should be able to obtain at that moment a summary for the final charge per person, as well as the total to be paid.
- Personal Information: You should fill out personal information (Name, Last name, e-mail address, etc)
- Payment: Will be carry out by credit card. We use SSL system.
- Confirmation: You will receive the electronic confirmation with all the details of the participants and services included.
How do I reserve my accommodation packages?
The online accommodation process through our web site is very simple before you receive final confirmation: You will need to make only and in 5 steps.
- Accommodation by hotel category: You will be able to choose among the list of hotels associated to the event, selecting your check in and check out dates according to your flights tickets. It is possible to reserve simultaneously up to 3 double rooms for 6 participants in the event.
- Accommodation Review: You will be able to obtain in this moment a summary for the final charge per person, total nights, hotel details, as well as the total to be paid.
- Personal Information: You must fill out personal information (Name, Last name, e-mail address, etc)
- Payment: Will be carry out by credit card. We use SSL system
- Confirmation: You will receive by electronic e-mail confirmation with all the details of the participants and services included.
If further correspondence is necessary prior to confirming the reservation, a customer care agent will reply back to you with an email within 2 to 4 hours.
Is it safe to use my credit card?
Yes. We take this matter very seriously. To ensure your security, Solways Cuba utilizes a secure commerce server, which encrypts the credit card number and encodes it into a non-usable form.
What credit card types are accepted?
Through our web site the card types accepted will be listed in the registration & accommodation section, but normally are Visa & Master Card. Solways Cuba no apply extra charge or tax for payment with credit card.
For payment with credit card in Cuba you will be to know that all Cuban providers apply 1.1124 of surcharge about the total value of payment. A Visa or MasterCard (or two) issued by a non-US bank is the way to go. Debit cards and travellers checks are not acceptable.
It is possible cash payment for registration?
For cash pay, all the services and goods in Cuba will be priced in Convertible Pesos only. Euros are acceptable currency in the following six tourist locations: Varadero, Jardines del Rey (Ciego de Avila province), Santa Lucia (Camaguey), Covarrubias in Las Tunas, the tourist area of Holguín, and Cayo Largo del Sur. The currency exchange service will be provided at the airports, hotels, banks and Exchange Houses (CADECA, short for "Casa de Cambio").
My credit card number is correct, but the system is not accepting it. Why?
There are a few possibilities:
- Your card type is not accepted. We accepted only Visa & MasterCard.
- The card expiration date precedes the reservation date.
- There is a computer error.
Can I specify where I would like my room locate (preferred floor, etc.)?
If special requests are accepted by the lodging, a section will appear on the reservation form to insert such requests and submit them to the hotel. The hotel staff will do their best to accommodate special requests. We cannot guarantee that your requests will be granted because they are subject to availability.
Is the room rate per person or per night?
Rates are quoted per person per night in double room basis unless otherwise specified. Tourist taxes are included unless otherwise specified in the detailed Rate Rules. Extra people, children, roll-away beds and incidentals may be subject to additional charges
I should receive a discounted rate. How do I get this?
The rates displayed are the only rates available to this site for making reservations. These rates may include government, corporate, or senior discounts. Please do not expect to receive such a rate at check-in if you do not make your reservation at Solways Cuba, the group rates that we negotiate are only and exclusively to reservations made at the official reservation company selected by the organization committee.
What happens when I make a reservation?
You will receive by electronic confirmation by e-mail with all the details of the participants and services included, which should be kept and used with any future correspondence with event committee and Solways Cuba.
How do I check on my request for lodging?
You may view your reservation using the "View/Cancel Reservation" link. Always feel free to contact us with any inquiries regarding your request. For fastest service, please include your "Booking Number" which you will receive after you submit your booking.
I don´t have long to wait for a confirmation. What can I do?
Typically, most lodging reservations are made in real time and your confirmation should only take a few minutes. You will be notified of the status of your reservation within 2 to 24 hours. However, there can be delays. In such cases, you will receive an email from us without a confirmation number. When we receive the confirmation number from the property, it will be emailed to you. If there is a special request or rate change associated with your reservation, the request will be sent to a Customer Care agent for processing. You may contact us directly by email.
When will my reservation be at the hotel?
Block of rooms reserved for the group: Your name will not appear at the hotel until 72 hours before your arrival date. Rest assured the room is booked; however, the hotel just does not know that you will be the person staying in it.
Reservations at the hotel with out Block:
It takes a minimum of 24 hours before your reservation details reach the lodging´s computer system. Rest assured the room is booked; however, the hotel simply has not entered your details into their system yet.
Once I have made my reservation, will I receive any written confirmation from the hotel?
No. The email confirmation you receive from Solways Cuba & Organizer Committee is all you will need. It displays your Itinerary Number, the hotel information, the rate, confirmation number, and the hotel´s cancellation policy.
What is the cancelation policy on my reservation?
When you are completing the Secure Lodging Reservation Form, the Cancellation Policy will be provided at the bottom of your form. You can also view the confirmation letter that we send you. These policies will vary from lodging to lodging, so you must read each one carefully. In general, the standard increments are that you must cancel the room(s) by 24, 48, or 72 hours prior to your specified arrival; however, these are just general guidelines and the specific policy of the property will prevail. If you cancel before the deadline, generally you will not be charged a penalty. Cancelling after the stated period will result in a cancellation penalty fee or No Show usually one night´s stay including tax. Some reservations are non-refundable and cannot be cancelled after booking. Please read the specific cancellation policy provided for each property on the site and in any emails regarding your reservation.
How do I cancel a reservation?
Cancellations or changes must be received in writing to Solways Cuba or call us to 53+ (7) 2043449. You will need to provide your confirmation number or reservation request number.
Is there a hotel shuttle service to/from the airport?
Generally all events in Cuba are included in accommodation packages shuttle service to and from the airport.
Is parking available? Free parking? Long-term parking?
Most hotels offer free parking to their guests, although some may charge. Long-term parking is offered at the discretion of the property.
Our children will be with us... do they stay free?
Usually children under 12 years of age stay for free in their parent´s room using the existing bedding. The age requirement differs depending on the specific hotel´s policy.
What are the directions to the hotel?
The location information of the hotel is sometimes listed on the Lodging Information page. This can identify the distance from the hotel to certain landmarks or the airport. We will include the address in the confirmation email.